Questions For Providers

Choosing an agency to provide your services can be a bit overwhelming. Below is a list of questions that can help you get the information you need to make the right choice for you.

Sample Questions to Ask Potential Providers:

Services


istock_000009421970xsmall

Are services available 24 hours a day?

Do you provide services that will help me live on my own?

Are there any services that I am eligible for that you don’t provide?

How is it decided when services are provided?

Can you fill all service hours allotted? How do you ensure that I have enough staff to cover my services?

What happens if I need to change a shift of service?

How much notice is needed to request a shift of service?

Will you provide Respite services in the community or only in the home?

Staff


img_1100

What credentials will the staff need for the job?

What background checks do you perform?

How much training does staff receive?

How much of it is individualized to the person receiving services?

Who decides who staff is? How?

What if I don’t like or have a problem with staff?

What if the staff scheduled to provide services calls in sick?

Who will be my contact people and how do I get hold of them?

Can I get hold of someone 24 hours a day?

How do you supervise services?

How often will I see a management person?

Health/Safety


2009_0924newchoices00401What medical services do you provide?

What things do you do to ensure the health and safety of service recipients?

What happens if I get sick or injured during services?







Rights


dh000024How do you ensure confidentiality?

How do you advocate for the rights of service recipients?

What if I have a complaint?







Agency


2009_0917newchoices00351

Can I see an organization flow chart?

How is your agency different from others?

How many people do you serve?

How many employees do you have?

What is your staff turnover rate?

What certifications or licenses does your agency have?

How do ensure quality of services?

How did you do on your last review/inspection?

What things were found that needed correction?

What actions did you take?

Can I speak to someone who receives your services?